Q.When can I place my order?
A. You can order online or by fax 24 hours a day, 7 days a week. You can order by phone Monday - Friday 8:00am - 6:00pm & Saturday 8:00am - 12:00pm EST.
Q. How do I place an order?
A. You may place your order by logging onto www.steinertractor.com, faxing a completed order form to 1-800-854-1373 or 1-810-621-3099, or by calling 1-800-234-3280 or 1-810-621-3000.
Q. How long will my order take to process?
A. Your order is processed immediately. Additions will be processed as a new order.
Q. Can I include a note or special instructions with my order?
A. Yes. Special delivery instructions, alternative shipping addresses, etc. are accepted at the time your order is placed.
Q. Do you accept credit cards?
A. Yes. We accept Visa, MasterCard, Discover & American Express.
Q. Is my credit card information protected?
A. Yes. Our website is a secure ordering system. This can be determined by the lock icon when you proceed with the check out. We are commited to your security and are providing the most secure ordering system available.
Q. I do not have a credit card. What are my payment options?
A. You may pre-pay with a personal check, cashiers check or money order. Please call customer service at 1-800-234-3280 to receive a total with shipping and handling prior to mailing your pre-payment.
You can also place your order online and choose pre-payment as the payment option. You must then print out the order and mail it to us with your check or money order. You will receive a total at the completion of the order process. Once your payment is received in the mail your order will be processed and shipped.
You may also pay by C.O.D. for UPS shipments only. There is a fee for this service. Once your order is processed, a STP representative will notify you within 1 – 2 business days with a total (C.O.D. fee included). Please present this total in form of a money order to the UPS driver.
Q. Can I purchase a gift card?
A. Yes. Gift cards can be purchased at any monetary denomination and will be accompanied by a current STP parts catalog.
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