Q. When I try to use your website I am getting errors, what should I do?
A. First, try to copy the error message and email it to elizabeth@steinertractor.com .Then try to use your browsers back button ONE TIME only and then save your cart if possible. This will keep you from having to redo your order. Then you can try again. Sometimes server errors happen during high traffic times. Other times they are due to a more serious problem. We can track the error and fix it by viewing the server error display page. Please note this is different than the screen you may get during times that the site is undergoing maintenance. A maintenance error will say that the site is undergoing maintenance.

Q. When can I place my order?
A. You can order online or by fax 24 hours a day, 7 days a week.  You can order by phone on Monday – Friday 8:00 am – 6:00 pm EST & Saturday 8:00 am – 12:00 pm EST.

Q. How do I place an order?
A. You may place your order by logging onto www.steinertractor.com, e-mailing sales@steinertractorparts.com, faxing a completed order form to 1-800-854-1373 or 1-810-621-3099, calling 1-800-234-3280 or 1-810-621-3000.

Q. How long will my order take to process?
A. Your order is processed immediately.  Additions will be processed as a new order.

Q. Can I include a note or special instructions with my order?
A. Yes. Special delivery instructions, alternative shipping addresses, etc. are accepted at the time your order is placed.

Q. Do you accept credit cards?
A. Yes. We accept Visa, MasterCard, Discover & American Express.

Q. Is my credit card information protected?
A. Yes. Our website is a secure ordering system.  This can be determined by the lock icon when you proceed with the check out. We are commited to your security and are providing the most secure ordering system available.

Q. I do not have a credit card.  What are my payment options?
A. You may pre-pay with a personal check, cashiers check or money order.  Please call customer service at 1-800-234-3280 to receive a total with shipping and handling prior to mailing your pre-payment.  You can also place your order online and choose pre-payment as the payment option. You must then print out the order and mail it to us with your check or money order. You will receive a total at the completion of the order process.  Once your payment is received your order will be processed and shipped.

You may also pay by C.O.D. for UPS shipments only.  There is a fee for this service.  Once your order is processed, a STP representative will notify you within 1 – 2 business days with a total (C.O.D. fee included).  Please present this total in form of a money order to the UPS driver. 

Q. Can I purchase a gift card?
A. Yes. Gift cards can be purchased at any monetary denomination and will be accompanied by a current STP parts catalog.