Q. What are my responsibilities when receiving parts?
A. Practice Good Receiving Habits and Parts Purchase What You Need to Know.

Q. Can you provide the additional fees that UPS charges?
A. You can view the UPS Value Added Service Rates online. If you have any questions about any of these additional fees, please feel free to email Elizabeth. Please note that these additional fees apply to a very small percentage of the packages that we ship out. Most orders will not be subject to any of these additional fees. These fees should be included in the rate that you are quoted in our online system.

Q. How is Handling Determined?
A. All Internet orders are simply assessed $2.50/order regardless of the number of boxes.

Q. Why does the shipping charge quoted online seem to be too high?
A. Sometimes the computer doesn't know how many pieces we can actually get into a single box. We will personally review all of our internet orders for freight accuracy. If there is a large discrepancy, we will contact you and issue a partial refund. If you feel that the quote online is not accurate, and you feel uncomfortable continuing with your order, please contact us by e-mail or by phone (800) 234-3280. We can check into the matter and verify if there is a discrepancy.

Q. How do you ship?
A. All orders are shipped via US Mail (USPS), United Parcel Service (UPS) or truck freight.

Q. Can I bill the shipping amount to my UPS account number?
A. Yes. When placing your order request UPS freight collect and provide the STP representative with your UPS account number. When ordering online you can include your request in the “Special Shipping Instructions” box.  Again, be sure to provide your UPS account number.

Q. Do you ship via DHL, FedEx or Speedy?
A. No. DHL and FedEx services are unavailable in Lennon, Michigan.  Speedy service is unavailable in Michigan.

Q. I am interested in a product that says TRUCK FREIGHT ONLY.  What does this mean?
A. This item exceeds normal UPS weight limitations and / or exceeds more than 130 inches in length and girth combined. STP will shop rates with various LTL carriers to find the best rate.  You will be charged the rate that STP is charged for truck freight shipments.  We receive discounts from the LTL freight carriers and will pass the maximum discount on to our customers.

Q. I am interested in a product that says ADDITIONAL HANDLING FEE.  What does this mean?
A. This item exceeds normal weight and dimension limitations but is still deliverable by UPS.  This fee is in addition to the normal shipping cost. Your online shipping quote will include this fee.

Q. I am interested in a product that says DIMENSIONAL WEIGHT.  What does this mean?
A. This item exceeds normal weight and dimension limitations but is still deliverable by UPS or USPS.  This fee is in addition to the normal shipping cost. Your online shipping quote will include this fee.

Q. How is shipping and handling determined?
A. Shipping is dependent upon weight, dimension, destination and products ordered. We use the UPS Freight Calculator or USPS Rate Calculator to determine the amount to charge. Normally, the handling fee is $2.50 for the first box, $1.00 for each additional box and $5.00 for each pallet. However, for online orders, we simply charge a $2.50 flat rate handling fee.  Additional handling fees may also be required by UPS or by the truck freight company, but are included in your online quote.

Q. Why is shipping so much for such a small part?
A.UPS and USPS have minimum charges.  Often times if you purchase more than one small item, the charge does not increase significantly. 

Q. Do you offer shipping discounts?
A. No. We pass on discounted rates to our customers and therefore are unable to offer additional shipping discounts.

Q. How long will my order take to ship?
A. Normally orders placed by noon Monday – Friday will be shipped within 2 business days.  Your package will then be delivered in 1 – 7 business days (based on UPS Ground service originating from Lennon, Michigan).

Q. I need my order urgently?  Can I request a Next Day Air, 2nd Day Air, 3rd Day Air, Saturday Delivery service?
A. Yes. Domestic orders placed by 3:00 pm EST Monday – Friday can be shipped UPS Next Day Air® Early A.M. (guaranteed overnight by 8:00 am), UPS Next Day Air® (guaranteed overnight by 10:30 am), UPS Next Day Air® Saver (guaranteed overnight by 3:00 pm); UPS 2nd Day Air A.M. ® (guaranteed two-day by 10:30 am), UPS 2nd Day Air® (guaranteed two-day); UPS 3 Day SelectSM .  Saturday Delivery is available in certain zones for an additional charge.  Exceptions may apply.  The rates for these services are higher than UPS Ground service.  Most often the rates are determined by dimensional weight. You may choose an expedited service or Saturday Delivery online.

Q. What if it has been longer than the expected transit time and I have not received my package(s)?
A. UPS Ground service is a non-guaranteed service.  Next Day Air, 2nd Day Air & 3rd Day Air are guaranteed services.  If you provide an e-mail address when you place the order, you will receive a tracking number on UPS shipments by e-mail.  You can track the package at www.ups.com.  If it is past the estimated or guaranteed delivery date please contact customer service via e-mail so we may also track your package(s) and arrange a guaranteed service refund to you.  Refunds are not applicable to a non-guaranteed service.  Packages shipped by USPS are never guaranteed for delivery within a certain time frame; however, a claim can be placed after 15 days.

You can track your shipments on our website by going to Order History and clicking on the 'Track Button'. 

Q. I received one package and not the other.  What does this mean?
A. Although it is rare, orders shipped in multiple packages may become separated during transit.  Your additional package(s) will usually be delivered within 24 hours from each other.