Return Policies



Merchandise Returns:
Please open and inspect all the merchandise upon arrival.  Any merchandise which is not defective or damaged* may be returned for exchange, refund, or credit and will be subject to a 20% restocking charge.  After six months, a 50% restocking charge will be applied. No returns, exchanges or credits will be issued on merchandise after one year.  Special order items are not returnable.  Unfortunately we do not refund original shipping and handling fees placed on catalog and on-line orders.  If you cancel your order after the item has been shipped, shipping and handling costs will not be refunded.
All merchandise returns must be made with transportation charges prepaid; we cannot accept collect shipments. Absolutely no claims paid without prior authorization. Items purchased from dealers cannot be returned directly to Steiner Tractor Parts, Inc. 

All returned merchandise must include:
1)  Copy of invoice / packing slip
2)  Return Authorization Number
3)  Merchandise Return Form

 

A return authorization number (RGA) may be requested via e-mail.  Please include your name, customer number, part number(s) being returned and the reason for the return.  The RGA will be e-mailed back to you with additional return instructions.

Book, manual & DVD / video policy: Steiner Tractor Parts, Inc. does not accept returns for exchange, refund, or credit on books, manuals and DVD / videos.

Carburetor policy: Steiner Tractor Parts, Inc. does not accept returns for refund or credit on carburetors, carburetors are limited to exchange only. No exchange will be given if dirt, rust, etc. is found in the carburetor or if it has been taken apart.

Electrical parts policy: Steiner Tractor Parts, Inc. does not accept returns for exchange, refund, or credit on electrical parts.

Paint policy: Steiner Tractor Parts, Inc. does not accept returns for exchange, refund, or credit on parts due to paint color, scuffs and scratches. The paint is strictly a primer to prohibit rust. It is impossible to color match the paint due to several paint codes that have been changed throughout the years by tractors' manufacturers. The parts must be repainted and in some cases stripped and repainted. Color of parts may vary from catalog pictures.

Special order parts policy: Steiner Tractor Parts, Inc. does not accept returns for exchange, refund, or credit on special order parts.

Damage Shipments, Shortages & Shipment Errors:
In the event of damage, shortage or an error to any shipment, please contact us immediately via e-mail at sales@steinertractor.com (must notify us within 30 days) for instructions.  Please save all of the original packaging!

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